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Returns Information


You have the right to cancel your order, without cause, within a 14-day period from the day on which the goods are delivered to you.

You may cancel during this 14-day period by notifying us using our cancellation form here and returning the good(s) to the address provided by our team. Goods should be returned no later than 14-days from the day on which you cancel. Postage will not be reimbursed for returned goods. You are responsible for any and all costs associated with the return and the risk remains yours until the goods are received by us. This does not affect your statutory rights.


You have up to 30 days from the despatch date in which to return any goods to us for any reason. Goods must be in a saleable condition, in their original, undamaged, packaging and unused and undamaged.

A refund or replacement product will be offered.

Delivery charges will only be reimbursed in the event goods are faulty, damaged or the incorrect goods where sent to you. This does not affect your statutory rights.

We are unable to refund, cancel or exchange items that have been made to your specification and/or personalised, perishable goods unless faulty or damaged.

You must enclose the completed return form when returning any goods. Failure to include the completed return form may mean we are unable to identify the order and, therefore, may be unable to process the refund or exchange.

Tessingtons Ltd cannot be held responsible for any delays to refunds or exchanges if items are sent to the incorrect address, failure to include a completed return form or items outside of Tessingtons Ltd control including items lost by your chosen courier for a return.

The costs associated in returning items is down to you, the customer, as is the responsibility for any returned goods until they are accepted by us. It is recommended you obtain Proof of Postage when returning goods. Postage for returned goods that are faulty, damaged or sent in error, will be refunded to you. Postage costs for returned goods outside of the United Kingdom cannot be refunded.

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